Privacy Policy

Last updated: January 2026

1. Who We Are

VettedMovers is operated by the team at VettedMovers, based in London, United Kingdom. We can be contacted at hello@vettedmovers.co.uk.

We act as a data controller in respect of the personal data you provide when submitting a quote request through our website.

2. What Data We Collect

When you submit a quote request through our website, we collect the following personal data:

• Full name
• Phone number
• Email address
• Moving from and to postcodes
• Preferred move date
• Type of move and property details
• Any additional notes you provide

3. Why We Collect Your Data

We collect your data for one primary purpose: to match you with vetted removal professionals who can provide you with quotes for your move.

The legal basis for processing your data is your explicit consent, given when you tick the consent checkbox on our quote form.

4. How We Use Your Data

Your personal data is used solely to:

• Match your enquiry with relevant vetted removal firms in your area
• Share your contact details and move information with those firms so they can provide you with quotes
• Send you a confirmation of your quote request

We do not use your data for marketing purposes, and we do not sell your data to any third parties outside of the matched removal firms.

5. Who We Share Your Data With

Your data is shared with vetted removal firms on our platform who operate in your area and are relevant to your type of move. These firms are independently operated businesses who agree to handle your data responsibly and only use it to provide you with a quote.

We do not share your data with any other third parties unless required to do so by law.

6. How Long We Keep Your Data

We retain your personal data for a maximum of 90 days from the date of submission, after which it is securely deleted from our systems. If you have entered into a service arrangement through one of our removal firms, they may retain your data for longer in accordance with their own privacy policies.

7. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data at any time
• Right to restrict processing — you can ask us to limit how we use your data
• Right to withdraw consent — you can withdraw your consent at any time by contacting us
• Right to complain — you have the right to lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, please contact us at hello@vettedmovers.co.uk and we will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Your data is stored securely and access is limited to authorised personnel only.

9. Cookies

Our website does not currently use tracking cookies or analytics tools that collect personal data. If this changes in the future, this policy will be updated accordingly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We recommend checking this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@vettedmovers.co.uk
• Website: vettedmovers.co.uk

You also have the right to contact the Information Commissioner's Office (ICO) if you have concerns about how we handle your data: ico.org.uk